Comments on: Customer is Always Right?

By: Apple

Apple — Thu, 08 Jan 2009 12:23:06 +0000

@Renge,
I’ve came across quite an amount of cameras from brands like Canon, Sony and BenQ. It’s very obvious that it’s the device problem, not the SD card.

@LeeChien,
when she kept insist that it was the SD card problem, all of us in the department were like —> =__=|||

@Alvin,
I get your points. Let’s take the car breaks down case. I’m not an expertise in that area, maybe at first I will say that it’s another problem. But if the mechanic already tell me several times the real problem, I will convince myself and believe what the expert says. Actually I didn’t blog about the full story. When my colleague showed proof to this lady, she still kept insisting it was the SD card problem and didn’t want to listen to us.

Of course we didn’t shout or scold her in front. Just after she left, then we started to discuss about it.

Actually there are a few more stories about customers. Some even said wanna report police. =.=

@wombok,
You got the points too. Hehe..yea, you’re a photographer yourself, you should know how stupid it was to blame the SD card. LOL

By: wombok

wombok — Fri, 02 Jan 2009 15:53:58 +0000

The phrase to an extent is quite true. In the strict business sense, offending them means saying good bye to another customer so I suppose sometimes there is just no choice but to tolerate these customers.

But on another note.. has she gone bonkers? sd card causing pictures to blur..? there is no logic..

By: Try to think from your customers' perspective | Alvin Lim - The Dreamer

Try to think from your customers' perspective | Alvin Lim - The Dreamer — Fri, 02 Jan 2009 01:06:07 +0000

[...] a fellow blogger Apple talked about “Customer is always right“. Actually, I’ve seen pretty nasty and unreasonable customers though I have not dealt [...]

By: Alvin Lim

Alvin Lim — Thu, 01 Jan 2009 11:56:12 +0000

I know it is frustrating if you meet such a customer but this is their rights, and sadly, this is what they pay you for. Imagine if your car breaks down (touch wood), and you donno anything about it. You go to the mechanic and said your friend told you it might be this n that problem. Then the mechanic said no, it’s not, is your car engine problem. Then you said, aiks, i used so long, all no problem wor.

It’s a very normal response. I don’t really blame the customer for it. True, there are some customers who like to act smart and become don’t make sense at all. haha. but well, again, this is their right.

At least you should be glad that the customer is not those kurang ajar who will shout at you in front of everyone due to his/her own stupidity.

By: LeeChien

LeeChien — Thu, 01 Jan 2009 11:47:17 +0000

omg....!!!!! she's so.... *speechless* LeeChien´s last blog post..Tarot

By: Renge

Renge — Thu, 01 Jan 2009 10:30:28 +0000

Blah, maybe is her shooting skill sux.
Thats y d photos are blur.